Hello! I'm Abimbola
I am an enthusiastic professional, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am a seasoned administrator with over a decade of experience in the airline industry.
Abimbola Oduniyi
Product Owner Passenger Service System
+1 289 933 1533
Email:
Address:
706 West 5th Hamilton Ontario
Phone:
EXPERIENCE
2011-2023
Departure Control Systems Manager
Arik Air Ltd, Lagos Nigeria
My experience spans a wide range of tasks, including testing and implementing DCS upgrades and developing rules to increase operational effectiveness. I frequently achieve effective operational turnaround times thanks to cross-departmental collaboration. I have a proven track record of working with system vendors to uphold the integrity of applications for departure control, weight and balance.
2009-2011
Duty Manager
Arik Air Ltd Lagos Nigeria
In order to guarantee that customers receive prompt and professional service, I managed a knowledgeable airport team that includes baggage handlers, customer service representatives, and RAMP agents. My duties also involved responding to passenger complaints and concerns, ensuring on-time departure by monitoring the check-in and ramp procedures, and proactively planning for operational problems. I also evaluated the development of the staff and offered insightful criticism for yearly performance reviews
2006-2009
Passenger Service Agent
Arik Air Ltd Lagos Nigeria
Processing, responding to, and resolving passenger complaints and requests, and, where appropriate, reporting and forwarding relevant concerns to airport authorities
EDUCATION
Post Graduate Certificate
2024
Bachelors Of Science
Mohawk College
International Business Management - Product Management
University Of Ado Ekiti, Nigeria
BSc Economic
Cetificate
Bcs Certificate In IT
2022
IATA ISAGO for Auditors
IATA Safety Management Systems for airlines
Crane DCS Training
Crane weight and Balance
Basic Fares and Ticketing
Dangerous goods regulations (category 9)
Basic Airport Passenger Handling
Arik air Train the Trainer
SKILLS
Microsoft ExCel
Microsoft Word
Customer Service Specialist
Power Bi
Problem Solving
Conflict Resolution
ACCOMPLISHMENT
Pace-Setter
Led the team for the deployment and training of the first electronic weight balance system at Arik Air.
Driven To Succed
Managed the Integration of Advance Passenger Information System APIS, Electronic System for Travel Authorization(ESTA), Advanced Passenger Processing and Secure Flight Program (SFP) with the DCS(MACS) to enable smooth and seamless operations
Pioneer
Played a pivotal role in establishing Arik Air's inaugural international station at Kotoka International Airport in Accra, alongside several other stations
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As a Product Owner Passenger Service Systems (PSS) , my role is pivotal in ensuring a seamless and satisfying travel experience for airline passengers. Here's a glimpse into my world
